SERVICE TERMS OF USE AND CONDITIONS 

Last Modified: 12/5/2022

 

Introduction

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Please review these terms and conditions, which govern your use of Crocodilecarpets.com (https://www.crocodilecarpets.com), and related services, and any mobile applications, such as the Crocodile Carpet's applications available on your mobile device and any other site on which these terms and conditions appear (collectively, the “Site” or “Sites”). Your use of any of the Sites constitutes your unconditional agreement to be bound by these terms and conditions, and the Privacy and Security Statement (collectively, the “Terms”). The Sites are provided by Crocodile Carpet Care & Restoration, LLC. (“CCC&R”) as a service to its customers, unless specifically provided otherwise on a Site. The Terms inure to the benefit of CCC&R and its parent, subsidiaries and affiliates.

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Your Use of the Site

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Your use of the Site constitutes your acceptance of the Terms. By accepting the Terms through your use of the Site, you certify that you are either (i) 18 years of age or older or (ii) you are at least 13 years of age and are using the Site under the supervision of a parent or legal guardian who has agreed to be bound by these Terms on your behalf. If you are under the age of 13, you are not permitted to use the Site. If you are a parent or legal guardian who has agreed to be bound by these Terms on behalf of a child between the ages of 13 and 18, you agree to be fully responsible for such child's use of the Site, including all financial charges and legal liability that such child may incur.

Pursuant to 47 U.S.C. § 230(d), as amended, we hereby notify you that parental control protections (such as computer hardware, software and filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such control protections is available on the websites GetNetWise (https://www.getnetwise.org) and OnGuardOnline (https://onguardonline.gov).

You agree that you will not do any of the following (collectively, the “Code of Conduct”):

• Restrict or inhibit any other visitor from using the Site, including, without limitation, by means of “hacking” or defacing any portion of the Site

• Use the Site or content on or from the Site for any unlawful purpose

• Express or imply that any statement you make is endorsed by CCC&R or its subsidiary, parent or affiliate companies

• Submit data or information to or otherwise transmit material through the Site that is (i) copyrighted, protected by trade secret or otherwise subject to third-party proprietary or intellectual property rights, including privacy and publicity rights, unless you are the lawful owner of such rights or have permission from the rightful owner to submit or transmit such data or information; (ii) is unlawful, obscene, defamatory, libelous, threatening, fraudulent, abusive, pornographic, harassing or encourages conduct that would be considered a criminal offense, or does or would give rise to civil liability or violate any law, rule or regulation, or is otherwise objectionable or infringes CCC&R or any third party's intellectual property rights or other rights; (iii) is intended to victimize, harass, degrade or intimidate an individual or group of individuals on the basis of age, disability, ethnicity, gender, race, religion or sexual orientation; or (iv) is nonpublic information about a company or individual without the express written authorization to do so

• Engage in spamming, flooding, phishing or other activity intended to gather information unlawfully

• Transmit any software or other materials that contain any harmful or malicious code, including, without limitation, viruses, worms, time bombs, date bombs, trojan horses and defects

• Modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Site

• Remove any copyright, trademark or other notices of proprietary rights contained on the Site

• "Frame" or "mirror" any part of the Site without CCC&R's prior written authorization

• Use any robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Site or its contents

• Harvest or collect information about Site visitors

• Take any action that imposes an unreasonable or disproportionately large load on CCC&R's infrastructure

• Use the Site for any reseller activities. Reseller activities include (i) purchasing products for the purpose of reselling those products through any channel to downstream customers; (ii) placing orders or booking service on behalf of other persons for commercial purposes; and (iii) extracting, scraping, mining, copying or otherwise gathering information from the Site in connection with your sale or another party’s sale of products or services through any channel to downstream customers. Purchasing a product or service that will be used or consumed as part of a home improvement or construction project performed for another person does not constitute a reseller activity

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Booking Services 

Scheduling services executes a legally binding verbal contract and adheres to the following terms and conditions

 

•  Payment is due at the time of service prior to job beginning for residential and 30 days from the invoice date for approved commercial accounts. 

• In the event that my invoice is not settled within 30 days from the original invoice date, I understand that $15 or 1.5% late fee (whichever is greater) will be applied to said invoice for EACH month of delinquency. 

• I understand terms for any discount applied to my invoice is for timely payment of my invoice. Any account that is delinquent will not meet the terms for discount and I understand a complete reversal of any and all discounts may apply. 

• *Discount terms. If you qualify for a discount on your invoice, invoice must be paid in full by due date. If the invoice falls delinquent due to non payment, CCC&R Reserves the right to remove / reverse the discount and your invoice is expected to be paid in full. Late fees are applied to any invoices not paid in full by said due date.

• Late fees are $15 or 1.5% whichever is greater per month past due.  

• I agree to provide a 24 hour notice to cancel/or modify reservations made on my behalf. I agree to pay $35 if a 24 hour notice to cancel or modification is not provided. 

• In the event the account becomes delinquent and is referred to a debt collector, the undersigned agrees to pay in addition to the balance owed an amount equal to 33.33% of the balance due at the time of referral as a collection cost, or reasonable attorney fee if the debt collector is an attorney. The undersigned also waives the right of exemptions under the constitution and laws of the State of Alabama.

• All billing and registration information provided by you must be accurate, complete and correct. Submitting inaccurate, incomplete or incorrect information constitutes a breach of the Terms. By accepting your booking / job reservation, you agree to accept and pay for the items, products and/or services that you have requested.

• CCC&R and its affiliates and subsidiaries reserve the right, at their sole discretion, to (i) refuse service and to terminate accounts if CCC&R believes in its sole discretion that customer conduct violates applicable law or the Terms, is harmful to the interests of CCC&R, its subsidiaries or its affiliates or for any other reason; (ii) limit the quantity of services, bookings or extended credit one may accumulate, per account, per household or business and per order as determined in their sole discretion; and (iii) refuse or cancel any order or service you place whether job has started or been completed. These restrictions may be applied to the same account, same credit card and/or the same billing and/or shipping address.

• CCC&R's acknowledgment of an order or booking signifies that we received your order request, but it does not constitute acceptance of your order or a promise to fulfill your order or service request.

• We strive to provide accurate information on the Site, but we cannot and do not guarantee the accuracy of all information on the Site. You understand that information about items on the Site, including, without limitation, price, availability, specifications and images, may be incomplete or inaccurate. If we determine that information about an item you ordered or service you have requested is inaccurate or incomplete, we reserve the right to cancel that order or service request. 

• If you wish to purchase products or services described on the Site, you will be asked to supply certain information applicable to your purchase, including, without limitation, credit card and other information. Your Account will provide you a location to store your information and allow you to make a future purchase without reentering information. You agree to pay all charges incurred by you and any users of your account and your credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. The amount of tax displayed when you check out is an estimate and may be updated at the time your card is charged in accordance with our billing policy.

• Tools, products, materials, techniques, building codes and local regulations change; therefore, CCC&R's assumes no liability for omissions, errors or the outcome of any project. The reader must always exercise reasonable caution, follow current codes and regulations that may apply, and is urged to consult with a licensed professional if in doubt about any procedures.

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Information Posted on the Site

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The information and materials on the Site (the “Materials”) are provided for your review in accordance with the Terms. However, the Materials do not necessarily reflect the opinions of CCC&R or any of its affiliates, subsidiaries or agents.

CCC&R endeavors to display and describe its products and services accurately on the Site. CCC&R is also improving its products and services, and may update the Materials and/or equipment displayed on the Site at any time and without notice.

CCC&R cannot and does not guarantee the accuracy or completeness of the Materials displayed on the Site, including, without limitation, prices, product images, specifications, dimensions, availability and services. The Materials may contain technical inaccuracies and typographical errors. 

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Copyrights, Trademarks and Patents 

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All software and content on the Site, such as text, graphics, logos, button icons, images, audio clips, video clips and software, is owned or licensed by CCC&R, or its software, and content suppliers and licensors. Such software and content is protected by United States and international copyright laws.  

The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of CCC&R and protected by applicable copyright laws.  

CCC&R grants you permission to view and use content and software made available to you on the Site in connection with your use of the Site only. Any other use, including, without limitation, the reproduction, modification, distribution, transmission, republication, display or performance, of the content or software on the Site is strictly prohibited. CCC&R and its affiliates, subsidiaries, suppliers and licensors expressly reserve all intellectual property rights in all text, products, technology, content and all other material that appears on the Site. Accessing the Site does not confer and shall not be construed as conferring on you or anyone else any license to CCC&R or any third party's intellectual property rights.  

The Site may contain additional proprietary notices and copyright information, the terms of which must be observed and followed.

The names, trade names, logos, service marks, trademarks and trade dress (collectively, “Trademarks”) on the Site are registered and unregistered trademarks of CCC&R, LLC, and other parties. Use of the Site in no way grants any license or right to use any Trademark displayed on the Site. CCC&R, LLC, requires prior written approval for the use of the "CHOMP" (CCC&R's logo) or any other CCC&R, LLC Trademarks, as part of a link to or from any website. CCC&R, LLC, also requires prior written approval to use the CCC&R's logo, Crocodile's name and any other CCC&R, LLC marks in any form of advertising or any other public use. 

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Links to Other Sites

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The Site may contain links to other websites so that you can learn more about the products or services available on the Site and have access to other information. These links are provided to you only as a convenience, and their presence on the Site does not imply endorsement by CCC&R’s or its affiliates or subsidiaries of such website or of any association with such websites’ operators.

You agree that CCC&R’s and its affiliates and subsidiaries are in no way responsible or liable for the availability or content of the websites to which the Site is linked. CCC&R’s and its affiliates and subsidiaries make no representations whatsoever about any other website you may access through the Site.

Any concerns regarding products or services offered by a website to which the Site is linked or the link itself should be directed to the operator of that specific website and not the Site.

We strongly encourage you to become familiar with the terms of service and/or terms of use and practices of any linked website. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Site or other sites) is free of items, such as viruses, worms, trojan horses, defects, time bombs, date bombs and other items of a harmful nature.

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Content

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You hereby grant CCC&R’s and its affiliates, licensees and sublicensees, without any compensation of any kind to you or others, a worldwide, perpetual, irrevocable license to copy, adapt, create derivative works of, reproduce, incorporate, distribute, modify, store on its servers, publicly display, perform, promote, market, permit the online use of and otherwise use in any way Content and all information, data and materials derived from or based in whole or in part on any of the Content, in any format or media (“Content License”). “Content” means all text, images, artwork, technology, content, data, metadata, information, materials, plans, instructions, commands, dimensions, specifications, preferences, activity on the Site and other items, in each case (i) submitted, entered, provided, uploaded, recorded, performed, streamed or made available, in each case by you on, or (ii), generated, recorded, collected, or derived, in each case through your use of, the Site or any third party applications integrated with, or accessible through, the Site, including without limitation any analytics, summaries, programs, improvements, derivative works, compilations and outputs.

You waive, release and agree not to assert any and all moral rights that you may have in any Content submitted by you to the Site. By submitting any Content to the Site, you warrant and represent that you have the right to use such Content and have the right to permit CCC&R’s and its affiliates, licensees and sublicensees to use such Content in accordance with the terms of the Content License. This Content License is in addition to, and not in lieu of, the UGC License.

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User-Generated Content

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As part of your use of the Site, you may be able to provide comments, feedback, reviews, text and ideas; send messages to CCC&R and other users of the Site; post media, such as photos and videos; and submit other forms of content (collectively, “UGC”) to the Site. You agree that UGC may be viewed by the general public and you do not and shall not consider such UGC to be private, proprietary or confidential. You grant CCC&R and its affiliates, licensees and sublicensees, without any compensation of any kind to you or others, a worldwide, perpetual, irrevocable license to copy, adapt, create derivative works of, reproduce, incorporate, distribute, modify, publicly display and otherwise use in any way such UGC in any format or media (“UGC License”). You may not revoke UGC for any reason at any time. You agree that any UGC you submit may appear on sites other than the site through which you submitted your UGC, e.g., UGC submitted to crocodilecarpets.com may appear on the website of an entity affiliated with CCC&R. You waive, release and agree not to assert any and all moral rights that you may have in any UGC submitted by you to the Site. You agree that CCC&R may use submitted UGC in any manner that CCC&R deems appropriate or necessary in its sole discretion. CCC&R and its affiliates reserve the right to edit, modify, abridge or otherwise change any UGC you or others submit in their sole discretion.

You agree that you will not use a false or misleading email address, impersonate another person or entity, or otherwise mislead with respect to the origin of any UGC you submit, including, without limitation, comments and feedback you submit to the Site. You agree that CCC&R is not responsible for any UGC that you submit to the Site.

By submitting any UGC to the Site, you warrant and represent that you have the right to use such UGC and have the right to permit CCC&R and its affiliates, licensees and sublicensees to use such UGC in accordance with the terms of the UGC License. You agree not to submit any UGC that is owned by someone other than you. You agree not to submit any UGC that contains the name, image, likeness or voice of anyone other than yourself without first obtaining permission to submit such UGC and to grant the UGC License to CCC&R.

If you identify yourself by name in UGC you submit or submit UGC that contains an image or audio or video recording of yourself, you authorize CCC&R and its affiliates, licensees and sublicensees, without compensation of any kind to you or anyone else, to reproduce, print, publish, translate, modify, edit and disseminate, in any format or media now or hereafter created, your name and such images and recordings in any way CCC&R deems appropriate, in its sole discretion, throughout the world. Such authorization is and shall be perpetual and cannot be revoked by you for any reason.

CCC&R does not guarantee that UGC you or others submit will be posted to the Site or become publicly available, and CCC&R does not guarantee that UGC posted to the Site will not be offensive, defamatory or otherwise objectionable. CCC&R reserves the right to remove any UGC from the Site without notice and in CCC&R's sole discretion; however, you acknowledge and agree that CCC&R is under no obligation to you to police, monitor or remove UGC, and CCC&R makes no guarantee with respect to the completeness, accuracy, integrity or quality of UGC submitted to the Site.

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Digital Millennium Copyright Act

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Claims of Copyright Infringement. It is our policy to restrict access privileges of those who repeatedly infringe the copyrights of others. If you believe any materials accessible on or from the site (including content submitted by other users) infringe your copyrights, you may request removal of those materials, or access thereto, by submitting a notification pursuant to the Digital Millennium Copyright Act (the “DMCA”) to CCC&R's designated Copyright Agent (identified below), which sets forth the following information:

 

• Identification of the copyrighted work you believe to be infringed. Please describe the work and, where possible, include a copy or the location, e.g., URL, of an authorized version of the work

• Identification of the material that you claim to be infringing or to be the subject of the infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit CCC&R to locate the material

• Your name, address, telephone number and, if available, email address

• A statement that you have a good faith belief that the use of the materials is not authorized by the copyright owner, its agent or the law

• A statement that the information you have supplied is accurate and indicating that “under penalty of perjury” you are the copyright owner or are authorized to act on the copyright owner’s behalf

• A physical or electronic signature of the copyright holder or authorized representative

 

The Copyright Agent designated by CCC&R to receive notifications of claimed infringement is:

DMCA Notices
c/o Compliance Department
Crocodile Carpet Care & Restoration LLC
6845 US HWY 90, STE 105-256
DAPHNE, AL 36526 
251-732-7222
DWANDAS10@GMAIL.COM

 

• Only DMCA notices should go to the Copyright Agent. Any other feedback, comments, requests for technical support and other communications should be directed to CCC&R customer care at the contact information listed under “Contact Us.” 

 

You acknowledge that if you fail to comply with all of the instructions above, your DMCA notice may not be valid.

Reinstatement Process. If your submitted materials were removed or the access thereof has been disabled and you believe that such materials are not infringing or that you have authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the content in your submitted materials, you may send a counter-notice containing the following information to CCC&R's designated Copyright Agent:

 

• Your original or electronic signature 

• Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled 

• A statement "under penalty of perjury" by you that you have a good faith belief that the content was removed or disabled as a result of a mistake or misidentification of the content 

• Your name, address, telephone number and, if available, email address; a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is located outside of the United States, for any judicial district in which CCC&R is located; and that you will accept service of process from the person who provided the original notification of infringement or an agent of such person 

• If a counter-notice is received by the Copyright Agent, CCC&R may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it within ten (10) business days. Unless CCC&R’s Copyright Agent receives notice from the person who submitted the DMCA notice that the copyright owner has filed an action seeking a court order to restrain the relevant user from engaging in infringing activity relating to the materials submitted to the site or CCC&R system or network, CCC&R may replace or restore access to the relevant content in ten (10) to fourteen (14) business days after receipt of the counter-notice, at CCC&R's sole discretion

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Warranty Disclaimer; Limit of Liability

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YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THE SITE AND THE INTERNET IN GENERAL. THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, CCC&R, ALL OF CCC&R'S SUBSIDIARY, PARENT OR RELATED COMPANIES, CALL CENTERS AND ALL OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS, AGENTS AND REPRESENTATIVES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

CCC&R'S AND ITS LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AGENTS AND REPRESENTATIVES DO NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR FREE OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITE OR THE SERVER(S) ON WHICH THE SITE IS HOSTED ARE FREE OF VIRUSES, BUGS OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR OBTAINING AND MAINTAINING ALL TELEPHONE, COMPUTER HARDWARE AND OTHER EQUIPMENT NEEDED TO ACCESS AND USE THE SITE AND ALL CHARGES RELATED THERETO. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. NO OPINION, ADVICE OR STATEMENT BY CCC&R OR CCC&R'S LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AGENTS, MEMBERS OR VISITORS, WHETHER MADE ON THE SITE OR OTHERWISE, SHALL CREATE ANY WARRANTY.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT CCC&R SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (1) ANY UNAUTHORIZED ACCESS TO OR USE OF SERVERS ON WHICH THE SITE IS HOSTED AND/OR ON WHICH ANY OF YOUR PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (2) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; AND/OR (3) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A HARMFUL NATURE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY A THIRD PARTY. CCC&R DOES NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY HYPERLINKED SITE. YOU AGREE THAT CCC&R AND ITS AFFILIATES, PARENTS AND SUBSIDIARIES WILL NOT BE RESPONSIBLE OR LIABLE FOR DAMAGES OF ANY KIND ARISING OUT OF YOUR USE OF THE SITE, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES AND DAMAGES RESULTING FROM THE LOSS OF USE, DATA, PROFITS OR BUSINESS INTERRUPTION ARISING FROM OR IN ANY WAY CONNECTED WITH THE USE OF THE SITE. THIS ALSO INCLUDES DELAYS IN BEING ABLE TO USE THE SITE, THE INABILITY TO USE THE SITE, OR ANY PORTION THEREOF, OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF CCC&R AND/OR ITS SUBSIDIARIES AND AFFILIATES WERE AWARE OR HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This disclaimer does not apply to intentional or wanton acts on the part of CCC&R. This disclaimer constitutes an essential part of these terms.

You should use your best judgment and exercise caution where appropriate. Your use of the site and any materials provided through the site are entirely at your own risk.

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Indemnification

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YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS CCC&R AND ITS SUBSIDIARIES AND AFFILIATES AND THEIR RESPECTIVE EMPLOYEES, ATTORNEYS, ASSIGNS, SUCCESSORS-IN-INTEREST, CONTRACTORS, VENDORS, SUPPLIERS, LICENSORS, LICENSEES AND SUBLICENSEES, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, CAUSES OF ACTION, COSTS (INCLUDING REASONABLE ATTORNEYS' FEES) AND OTHER EXPENSES THAT ARISE DIRECTLY OR INDIRECTLY OUT OF OR FROM: (1) YOUR ACTUAL OR ALLEGED BREACH OF THESE TERMS, INCLUDING, WITHOUT LIMITATION, THE CODE OF CONDUCT; (2) ANY ALLEGATION THAT ANY CONTENT OR OTHER MATERIAL YOU HAVE SUBMITTED OR TRANSMITTED TO THE SITE INFRINGE, MISAPPROPRIATE OR OTHERWISE VIOLATE THE COPYRIGHT, TRADEMARK, TRADE SECRET OR OTHER INTELLECTUAL PROPERTY RIGHTS OF ANY PARTY; AND/OR (3) YOUR ACTIVITIES OR OMISSIONS IN CONNECTION WITH THE SITE.

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Dispute Resolution

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Your use of the Site is unauthorized in any jurisdiction that does not give full effect to all provisions of the Terms. CCC&R makes no representation or warranty that Materials and Content on the Site are appropriate or available for use in any particular jurisdiction. Your use of the Site is unauthorized in any jurisdiction that does not give full effect to all provisions of the Terms, and you agree not to access this Site in any jurisdiction where all or any portion of the Site violates any legal requirements. You are responsible for complying with all applicable laws. Any use in contravention of any provision of the Terms is at your own risk.  

CCC&R and You each recognize and agree that good faith, informal efforts to resolve disputes often result in prompt, low-cost and mutually beneficial outcomes. Therefore, You and CCC&R each agree that, before either of us may commence an arbitration or assert a claim in small claims court, You and CCC&R will engage in the following informal dispute resolution process:  

 

• You must first present any claim or dispute to CCC&R by contacting the customer care center to allow CCC&R the opportunity to resolve any dispute. To initiate informal dispute resolution, You must provide CCC&R your full name and contact information; a description of your claim; information about the specific purchase, transaction or matter at issue; your counsel’s name and contact information, if applicable; and a description of the relief sought.  

• You and CCC&R will personally meet and confer, via teleconference or videoconference, in a good faith effort to informally resolve any claim covered by this provision. If either You or CCC&R is represented by counsel, that counsel may, but is not required to, participate in the informal dispute resolution conference.  

• Either party may request arbitration or a proceeding in small claims court, as applicable, if your dispute cannot be resolved within sixty (60) days, unless an extension is mutually agreed upon by us.  

• Any statute of limitations will be tolled while You and CCC&R engage in the informal dispute resolution process described in this section. 

Choice of Law, Jurisdiction and Venue:  

 

• You agree that this agreement and your use of the Site will be governed by the laws of the state of Alabama. By using the Site, you consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Mobile, Alabama, in all disputes (i) arising out of, relating to or concerning this agreement, the Site and your use thereof; (ii) in which the Site and/or this agreement is an issue or a material fact; or (iii) in which the Site or this agreement is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization.  

 

Waiver of Rights:  

 

• YOU AGREE TO WAIVE, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, ANY CLAIMS FOR PUNITIVE OR EXEMPLARY DAMAGES AND ANY RIGHT TO PURSUE CLAIMS ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY, WHICH RELATE IN ANY WAY TO THE SITE OR THIS AGREEMENT.  

• CCC&R AND YOU UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, COUNTERCLAIM, CROSS CLAIM OR THIRD-PARTY CLAIM ARISING OUT OF OR RELATING TO ANY DISPUTE ARISING UNDER THIS AGREEMENT. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, CCC&R AND YOU AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE WAIVING THE RIGHT TO HAVE ANY DISPUTE HEARD AND RESOLVED IN COURT BY A JURY.   

 

Arbitration: Please read this section carefully because it affects rights that you might otherwise have. It provides for resolution of most disputes through arbitration instead of court proceedings.  

 

• Arbitration is different than court. There is no judge or jury, but the arbitrator can award damages. Arbitration is final, binding and subject to only limited review by a court. By using the Site, you agree to give up your right to a trial in court except for certain small claims as described below.  

• You agree that this arbitration section shall survive termination of this agreement. This section shall be broadly interpreted to encompass all disputes or claims arising out of or relating to your use of the Site. Any dispute or claim made by you against CCC&R or against any of CCC&R’s subsidiary, parent or affiliated companies arising out of or related to your use of the Site, whether based on contract, statute, tort, fraud, misrepresentation or any other legal theory, will be resolved by binding arbitration, except that either party may elect to have such claims heard in small claims court if they qualify for hearing by such court.  

• You must first present any claim or dispute to CCC&R by contacting the customer care center to allow CCC&R the opportunity to resolve any dispute, as outlined more fully above. Either party may request arbitration or a proceeding in small claims court, as applicable, if your dispute cannot be resolved within sixty (60) days, unless an extension is mutually agreed upon by us. The arbitration of any dispute or claim shall be conducted with the rules of a Nationwide Arbitration Organization as modified by this agreement, and there will be NO JURY TRIAL. Any arbitration demand must be signed by the claimant and must include a description of the claim; information about the specific purchase, transaction or matter at issue; and a description of relief sought.  

• You and CCC&R agree that this agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the US Federal Arbitration Act and federal arbitration law. Any such arbitration shall be brought and held in Mobile, Alabama, and will be conducted in the English language. An arbitrator may not (i) award relief in excess of or contrary to what this agreement provides; (ii) order consolidation or arbitration on a class wide or representative basis; or (iii) award punitive damages or any other damages aside from the prevailing party’s actual damages, except that (a) the arbitrator may award on an individual basis damages required by statute and may order injunctive or declaratory relief pursuant to an applicable consumer protection statute, and (b) in the event the claim brought is frivolous, unreasonable or without foundation, or claimant continues to prosecute a claim after the claim becomes frivolous, unreasonable or without foundation, claimant will be required to reimburse respondent for its costs, expenses and reasonable attorneys’ fees, amounts paid in the investigation, defense and/or settlement of such claims, and all other amounts allowed by law. In any arbitration applying those rules applicable to large and/or complex cases, the arbitrators may also apply the Federal Rules of Evidence, and the losing party may have the award reviewed in accordance with the review procedures set forth in the selected arbitrator’s rules.  

• Any arbitration shall be confidential, and neither you nor CCC&R may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement or appeal of the arbitration award. The decisions of the arbitrators shall be binding and conclusive upon all parties involved, and any judgment or decision on any arbitration may be entered in and specifically enforced in any court having proper jurisdiction.  

• If any portion of this section is determined by a court to be inapplicable or invalid, then the remainder shall be given full force and effect.  

• Claimant will be required to pay any applicable filing fees. All administrative fees and expenses of arbitration will be divided equally between you and CCC&R. Unless an applicable statute expressly permits awarding attorneys’ fees to the prevailing party, each party will bear the expense of its own counsel, experts, witnesses, and preparation and presentation of evidence at any arbitration hearing. However, as noted above, in the event the claim brought is frivolous, unreasonable or without foundation, or claimant continues to prosecute a claim after the claim becomes frivolous, unreasonable or without foundation, claimant will be required to reimburse respondent for its costs, expenses and reasonable attorneys’ fees, amounts paid in the investigation, defense and/or settlement of such claims, and all other amounts allowed by law.  

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Changes to the Terms

You agree that CCC&R may change, terminate, modify, add, end or delete any of these the terms and conditions (including, without limitation, the Terms) under which the Site is offered at any time and without notice to you.

CCC&R, in its sole and absolute discretion, reserves the right to update, change, terminate, suspend, modify, add, end or delete any of these Terms, the Additional Terms, any Program or any subprograms, benefits, special offers or discounts, in whole or in part, at any time with or without notice. Any changes or modifications will be effective immediately upon posting the revisions to https://www.crocodilecarpets.com, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use or participation constitutes your agreement to any changes or modifications.

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Miscellaneous

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You specifically acknowledge that CCC&R has the right to correct any errors in the Program, including, without limitation, any typographical errors, errors of descriptions, and errors in the crediting or debiting of benefits or discounts.

You agree that CCC&R may assign all or part of this agreement without such assignment being considered a change to the agreement and without providing notice to you. You agree that CCC&R will be released from all liability upon assignment. The assignee shall have the same rights and obligations as the assignor.

You agree that information related to your use of the Site may be subject to legal process. Information and data that you submit to CCC&R through the Site may be subject to legal process (e.g., a subpoena) by CCC&R or a third party or government entity, even if that information has been deleted and only exists in backup form. You acknowledge and understand that CCC&R will comply with all applicable legal obligations in making such information available pursuant to valid legal process. You acknowledge and agree that CCC&R may have no obligation to give you notice of any legal process that may result in any information related to your use of the site being produced, discovered or otherwise disclosed.

CCC&R performance of these Terms and any other policy contained on the Site is subject to existing and future laws and legal process. Nothing in these Terms is in derogation of CCC&R’s right to comply with law enforcement requests or requirements relating to your use of the Site or information given to or gathered by CCC&R with respect to such use.

You agree that no joint venture, partnership, employment or agency relationship exists between you and service providers or suppliers, or you and CCC&R as a result of these Terms or your use of the Site.

Any rights not expressly granted to you herein are reserved by and to CCC&R, its affiliates, subsidiaries and licensors, and other third parties.

The Terms and the applicable terms of sale constitute the entire agreement between you and CCC&R with respect to the subject matter thereof. This agreement supersedes all prior or contemporaneous communications and proposals, whether written, oral or electronic, between you and CCC&R with respect to the Site. No modification of the Terms shall be effective unless such modification is authored by CCC&R or it is physically signed in blue ink by an executive officer of CCC&R.

Any actual or alleged waiver by CCC&R of any actual or alleged breach of the Terms by you shall not be deemed to be a waiver of any future breach.

A printed version of this agreement and/or any notice given by CCC&R in electronic form shall be admissible in judicial and administrative proceedings based upon or relating to this agreement or your use of the Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by CCC&R in printed form.

If any part of these Terms is found to be invalid or unenforceable under applicable law, you agree that the invalid or unenforceable provision will be superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue to govern your use of the Site.